FAQ

❓ Frequently Asked Questions (FAQ)

1. What makes Orthonica shoes different?
Our shoes are specially designed to provide orthopedic support, superior comfort, and modern style. Whether you suffer from foot pain, plantar fasciitis, or simply want all-day support, Orthonica helps you walk with ease.

2. What size should I order?
We recommend ordering your usual size. If you're between sizes or have wide feet, consider sizing up for extra comfort. You can also refer to our [Size Guide] for exact measurements.

3. Do you ship internationally?
Currently, we only ship within the United States. We plan to expand to other countries in the near future.

4. How long does shipping take?
Orders are processed in 1–3 business days and delivered within 7–12 business days. You’ll receive a tracking number as soon as your order ships.

5. How can I track my order?
As soon as your order is shipped, you’ll get an email with a tracking link so you can monitor your delivery in real-time.

6. Can I return or exchange my shoes?
Yes! We offer a 30-day return policy. If your shoes don’t fit or you’re not satisfied, contact us at support@orthonica.com and we’ll help you with the return or exchange process.

7. What if I have foot problems or specific medical conditions?
Orthonica shoes are designed with orthopedic support in mind. However, for specific medical advice, we recommend consulting your healthcare professional.

8. How can I contact customer service?
You can reach us anytime at info@orthonicafootwear.com. We typically respond within 24 hours on business days.